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Returns and Exchanges

At Laffua.com, every product undergoes meticulous handcrafting by skilled artisans and rigorous quality checks before it is dispatched. Given the unique nature of each item, slight variations from the displayed pictures may occur.

Returns and exchanges are facilitated under specific circumstances:

• Damaged or incorrect orders upon arrival.

Should either of the above conditions be met, the return must mirror the original receipt, including intact packaging and attached barcodes, and the product should be unworn.

Upon receipt of the returned product, a thorough quality check is conducted. If the item passes inspection, it will be replaced with a new one. If the product is out of stock, a refund will be issued via Store Credit, valid for three months from the date of issuance.

Notify

Notification of return or exchange requests must be made within 48 hours of receiving the order via the provided link: https://Laffua.com/apps/return_prime.

Approval

Approval for return is subject to the discretion of our Quality Control Team.

Reverse Pick-Up

Arrangements for reverse pick-up will be made once the return request is approved. An additional Rs. 250 shipping charge may apply for exchanges due to size issues in t-shirt(s).

Dispatch

Upon receipt of the damaged or incorrect product, the replacement will be dispatched promptly.

Please note, we are not liable for any damages or losses during transit, nor for returns not notified in advance.

The following scenarios do not qualify for refunds:

• Lost or refused packages in shipment.

• Products returned in used or damaged condition.

• Size-related returns (please refer to size guides before purchase).

• Incorrect delivery addresses.

• Non-faulty or undamaged jewelry.

• Minor variations in color and design.

• Failed delivery attempts after three tries by our courier.

• Returns with missing or damaged barcodes.

Rest assured, all products sold by Laffua.com are guaranteed authentic.